Full length mp3 audio version, plus note guide, included on this DVD video.

When a difficult person or situation arises, many of us don't know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you'll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work. You'll discover startling facts about how most professionals are sabotaging their communication success and damaging relationships in the process. From dealing with irate customers to getting along better with coworkers, this program will bring you numerous insights that will have an immediate impact on how you approach and handle all of your most important interactions.

As an internationally recognized communication skills expert, stress management speaker and author, Pamela Jett knows what she's talking about. Having graduated from San Diego State University with a degree in Speech Communication and being recognized as one of the top 20 speech and debate competitors in the country, Pamela went on to earn her Master's degree in Communication. Today, Pamela Jett travels the globe, conducting training programs for organizations and associations in a broad range of industries. Her rapid-fire delivery, contagious energy, and solid content will keep you captivated from beginning to end.

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