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James Lloyd
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CUSTOMER SERVICE FROM THE HEART
How to Genuinely Serve Others at the Highest Level Possible
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service semi
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Lisa Ford
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CUSTOMER SERVICE STRATEGIES THAT WORK
How to Create More Loyalty in a Dynamic, Competitive Marketplace
Lisa Ford is a full time professional speaker with more than 20 years experience. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along
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Scott Deming
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EMOTIONAL BRANDING
Leadership, Service & Teamwork Strategies for Creating Sustainable Success
Service today is typical and transactional. People look at customers as an opportunity for a sale, rather than a meaningful interaction that will turn that customer into a loyal fan for life. Customer service is dying because people simply stopped lo
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Shawna Schuh
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NETWORKING SKILLS THAT WORK
How to Create Winning Interactions That Lead to Positive Results
In a world where people are constantly communicating electronically, face to face interaction can be a key strategy for success. Human beings have a primal need to connect with others, and the way you interact can easily make the difference between r
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Shep Hyken
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PHENOMENAL CUSTOMER SERVICE
How to Create Moments of Magic that Turn Ordinary Interactions into Memorable Experiences
In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar,
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George Walther
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PHONE POWER
How to Make the Telephone Your Most Powerful Business Tool
George Walther provides specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll benefit from these ideas for communicating on the phone.
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George Walther
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POWER TALKING
How to Say What You Mean & Get What You Want
This seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions. You'll see results fast.
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Shawna Schuh
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PROFIT PRODUCING PEOPLE SKILLS
How to Better Your Communications & Improve Your Bottom Line
Shawna Schuh's Profit Producing People Skills teaches practical techniques and easy to implement strategies for bettering your communications in all of the critical areas.
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Pamela Jett
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REMARKABLE COMMUNICATION SKILLS
Effective Tools for Managing Difficult People and Situations
Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work.
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Scott McKain
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THE ULTIMATE CUSTOMER EXPERIENCE
How to Put More "Show Business" in Your Business
It’s not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience!
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Willie Jolley
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THE WILL TO WIN!
How to Use Attitude, Aptitude & Appetite to Reach Your Next Level
Using real life stories from his own life, and those of others, Willie Jolley shares basic success principles that can make the difference between mediocrity and greatness.
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Joel Weldon
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THE WILLIE FACTOR
How to Be Extraordinary in Sales and Service
When a typical taxi ride from the airport to a hotel turns out to be everything but ordinary, Joel Weldon discovers an amazing man who redefines what it means to sell and serve.
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Dr. Nate Booth
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WHAT DO THEY WANT, HOW DO THEY WANT IT?
Using the Diamond Touch to Improve Your Sales and Service Strategy
Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in
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Jane Handly
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WOULD YOU DO BUSINESS WITH YOU?
How to Get, Keep, & Wow Customers in a Competitive Market
Jane Handly teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and motivating people to go the extra mile to wow their customers.
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