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There was a time when all you had to worry about was
the competition across town. Then, you found yourself contending
with companies from across the country. Now, you have rivals all
over the world, vying for the same customers … yours!
Studies, anecdotes and your own experience all tell
us the same thing: that it’s harder…and much more expensive…to
get a new customer, than it is to keep an existing one. These
sources also tell us that, in the overwhelming majority of cases,
what makes the difference between a satisfied client, and a lost
one, is customer service.
Recognizing the importance of taking excellent
care of your clientele, Seminars on DVD has put together
this powerful mini-collection, specifically geared towards helping
you become your industry’s gold-standard for outstanding
customer service. These content loaded training programs feature
expert presenters including Jane Handly, Joel Weldon and
Warren Greshes, all members of the Speakers Hall of Fame.
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Jane Handly goes
straight to the heart of what it means to keep customers. In
"Would You Do Business With You?," she shows why she has been an
invaluable training resource to such prestigious
organizations as Neiman Marcus, Pepsi, Bristol Myers Squibb,
Verizon, 7-Eleven and Subway. In her program, Jane
teaches you how to:
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Reduce customer fallout, and improve satisfaction
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Work more effectively with your internal customers
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Deliver the kind of service about which people rave
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Handle with ease difficult customers and accounts
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Generate higher levels of repeat business and
referrals
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… and much more!
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Joel Weldon
gives his take on extraordinary customer service, in his inspiring
program, "The Willie Factor." As a construction worker who
developed himself into a world-class motivator, he extols the
adage that when you love what you do, you will do it well. In his
program, Joel teaches you how to:
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Pay attention to the details that matter
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Enhance your presentation with "you" language
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Be the kind of person with whom everyone wants to do
business
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Know your product, your customer, and your
marketplace
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Tap the power of gratitude, make a difference
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… and much more!
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Position yourself as the premiere provider of your
product or service
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Determine how technology will change the way in
which we do business
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Learn what the customer really wants, and how to
give it
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Discover the best ways to eliminate objections about
price
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Differentiate yourself from the competition
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… and much more!
- Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. In "CUSTOMER SERVICE STRATEGIES THAT WORK" you’ll learn to clearly focus on your customers needs. Lisa teaches you how to:
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How to positively change your customers expectations
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7 essential habits of effective customer service
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Calming down angry customers and getting to the logic
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Listening techniques that really make a difference
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Maintaining and upbeat attitude no matter what
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… and much more!
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Scott McKain
is a bestselling author, commentator, and highly sought-after seminar leader. He is the cofounder of the Value Added Institute, a "think tank" exploring the role of customer experiences, and developing new methodologies for higher customer retention. In "THE ULTIMATE CUSTOMER EXPERIENCE" you'll learn to add flair to your business and deliver an unmatch customer experience. Scott teaches you how to:
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Discover what customers really and truly want
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Understand the 4 cornerstones of distinction
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Develop your company's Hollywood high concept
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Use clarity, communication & creativity to your advantage
- Learn the 5 element of the ultimate customer experience
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… and much more!
You’ve worked hard to build your business.
Can you afford to lose even one customer? Our team of experts
is here to help you boost your effectiveness in acquiring,
serving and keeping your customers for life!
Substitutions gladly permitted.
Simply note any changes in the payment notes section during
checkout.
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