Full length mp3 audio version, plus note guide, included on this DVD video.

Customer retention is critical for most businesses. Experts have proven that it costs a whole lot more to attract a new customer than it does to keep an existing one. Yet many companies do not have a specific customer retention plan in place. In this exciting and idea loaded sales training video, you'll discover powerful customer retention strategies for immediately boosting sales. Highly acclaimed speaker Michael Wickett delivers practical and unique ideas for connecting with customers at a deeper level through questions, listening, and communication excellence. He shares clever tactics for boosting customer loyalty, plus he shows you how to get more referrals than ever before. He'll also show you a method and order in which to ask questions that will have a direct relation on how much the customer likes you. Finally, Michael Wickett shares creative and impactful ideas for winning your customers' trust and keeping it for life! You will thoroughly enjoy and benefit from this outstanding sales training video for increasing customer retention.

Michael Wickett is one of the most dynamic motivational speakers in North America on the subjects of customer retention and sales training. His explosive enthusiasm combined with powerful, practical ideas have gained him great appeal among professionals across America. In addition to his authoring several best-selling audio learning programs, Michael Wickett has created specific customer retention training programs for various industries and consistently gets rave reviews on his projects. With expertise in the areas of sales training, customer retention, team building, and personal development, Michael is in high demand as a business trainer, seminar leader and personal coach.

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