Full length mp3 audio version, plus note guide, included on this DVD video.

Expert speaker Warren Greshes is right on target in this motivational business training video geared towards boosting customer satisfaction. In it, he shares the importance of delivering extraordinary quality, service, convenience, and value, no matter what industry you are in. With the ability to buy almost anything online, the day of the mediocre salesperson is dead. The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value. Discover the importance of exceeding customer expectations in this powerful training video for increasing customer retention.

Award winning motivational speaker, Warren Greshes, knows what he's talking about. His inspiring stories and motivating philosophies help instill new levels of commitment towards excellence. After beginning his career as a National Sales Manager in the highly competitive Garment District of Manhattan, Warren Greshes then joined a New York City consulting firm. It was there that he tripled sales in just two years. Warren has served on the Board of Directors of the National Speakers Association, and in 1998 was awarded their highest designation, induction into the Speaker Hall of Fame. As a full time professional motivational speaker, he delivers over 70 programs each year on topics including customer satisfaction, customer service, goal setting, prospecting skills and sales techniques. Warren Greshes has an energetic, no-holds-barred delivery style that keeps his audiences engaged and entertained.

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